Products
Can I request a quote for bulk orders?
Absolutely. We provide custom quotes for bulk orders. Please contact our sales team with your requirements, and we will get back to you with a competitive quote.
Do you offer product warranties?
Yes, many of our products come with manufacturer warranties. The warranty details will be included with the product documentation. For warranty-related inquiries, please contact our customer service team.
How can I contact customer service?
You can reach our customer service team via phone at
1 (770) 455-0069, email at
first@rematlanta.com, or contact form on our website. Our business hours are 09:30 AM - 06:00 PM, Monday - Saturday.
How do I stay updated on new products and promotions?
You can stay updated by regularly checking our website for updates and promotions.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and provide instructions for returning the item.
What types of restaurant equipment and supplies do you offer?
We offer a comprehensive range of restaurant equipment and supplies, including kitchen appliances, cookware, utensils, refrigeration units, storage solutions, furniture, and cleaning supplies.
Company
Do you offer financing options?
Yes, we offer flexible financing options to help you acquire the equipment you need. Please visit our financing page or contact us for more details.
How do I create an account?
Creating an account is easy. Click on the "Sign Up" button at the top of our website, fill in your details, and follow the instructions to set up your account.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided the items are in their original condition and packaging. Please review our detailed return policy or contact our customer service team for more information.
Do you ship internationally?
Currently, we only ship within the United States. We are exploring options for international shipping and hope to offer this service in the future.
Do you provide equipment installation services?
No, we do not provide installation services but are happy to assist in finding support with installation of your purchased equipment.
Can you help with kitchen layout and design?
Yes, we offer kitchen layout and design services to help you optimize your space and ensure an efficient setup. Contact our design team to schedule a consultation.
What are your shipping costs?
Shipping costs vary based on the size and weight of the items and the shipping destination. Shipping costs will be calculated and displayed at checkout.
Do you offer custom equipment solutions?
Yes, we can work with you to create custom equipment solutions tailored to your specific needs. Contact our sales team to discuss your requirements.
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal. For larger orders, we also accept bank transfers and offer financing options.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
