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  • "I would recommend You and REM to anyone looking for great customer service."
    Brian, GA
  • "This has been a very smooth transaction..."
    Jacques, FL
  • "I hoppped on the site, and Brian guided me step by step, then showed me how to get free shipping!"
    Scott, NC
  • "Thanks for making the replacement process so easy"
    Jim, NC
  • "No matter where I searched, their prices couldn't be beat."
    Jeff, FL
  • "You were very helpful in answering any questions I had, and made my purchase a pleasure."
    Brian, GA
  • "They took care of my whole restaurant, from the front to the back... WOW"
    Jose, GA
  • "Thank you for all your help. I am very pleased with the items I purchased from REM."
    Brian, GA
  • "Thank you for your help. This has been a very easy experience so far."

    Blaine, IN
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REM's Return Policy

Restaurant Equipment Market understands that an order may be mis-entered, or mistaken. With this understanding, we try to work with customers needing to return items as follows:
  1. REM applies a 20% restock fee to all returns. All shipping / freight charges are the responsibility of the customer and are non-refundable.

  2. Products damaged in shipment can be returned for exchange within 7 business days of delivery, with written authorization from REM. Note that to avoid restock fees, the authorization for damage exchange must be applied for within 3 days of delivery. Please inspect all shipments immediately and report to REM via phone. We will provide written approval for the return via email. Please note that additional shipping costs are the responsibiity of the customer.

  3. Returns are accepted for any reason within 30 days of shipment, with written RMA (Return Merchanside Approval). A 20% restock fee and all shipping costs will be deducted from the refunds. Refunds / credits are issued within 30 days of recipt of products in excellent / new condition at Restaurant Equipment Market in Atlanta. Non-perfect returns, unless approved in advance, are either returned without refund, or pro-rated accordingly at the descretion of REM.

Restaurant Equipment Market, LLC.
3639 Presidential Parkway
Atlanta, GA 30340
Tel: (770)455-0069
Fax: (770)455-9762
Toll Free : 1-800-926-9779